Refund policy

RETURNS, REFUNDS AND CANCELLATIONS

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or a refund.
To start a return, you can contact us at syzygystore.info@gmail.com. 

Please note that returns will NOT need to be sent back to us. Our products are made through a Print on Demand service. This means the product is printed on demand, by the closest fulfillment center, and shipped on demand too, when you make your purchase. We don't hold inventory on our own. The products are made specifically for each order. Therefore we only accept returns and/or refunds in case of damaged or defect product. We don't accept returns and/or exchanges in any other cases.

Once an Order is placed, it cannot be changed or cancelled unless otherwise communicated by us to you for the specific Order.

The products, when printed, may vary from the User Content as displayed on-screen, such as due to how computers display colors. Such deviation between on-screen User Content and physical Products that are not due to printing errors shall not be deemed a defect.

If there are defects discovered, such as damage to the delivered products, errors in the number or quantity of the delivered products or lack of quality of the delivered product, we would kindly ask you to provide us with photographic or other documentary evidence of the existence of a defective product. If we have not received from you a complaint in writing within 30 days after receipt, we shall have no liability for any defect.

If we agree, or you can substantiate, that there is a defect and that it is not due to the carrier, force majeure or other circumstances outside our control, then we will, at your option, either provide you with a reshipment of the order to the extent required to remedy the defect or offer you with a refund for the defective products.
If your return or refund is accepted, we’ll send you a confirmation email, as well as instructions on further steps if necessary. Items DO NOT NEED to be sent back to us. Unfortunately, we also cannot accept returns or refunds on sale items or gift cards, only in the cases previously stated.

You can always contact us for any return questions at syzygystore.info@gmail.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Exchanges

We do not accept exchanges. As described earlier, because of the nature of our business, we cannot accept exchanges, as we don't hold inventory. In the unfortunate case you had an issue with your order and you meet the conditions to apply for a return, we will reprint on demand and send you the same product again. You would have to make a separated purchase to get a different item.

Refunds

We will notify you once we’ve received and inspected your photographic or other documentary evidence to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at syzygystore.info@gmail.com.

For packages lost in transit, please get in touch with us within 14 days from the estimated delivery date. We'll be happy to help you figure out what happened and send you a replacement on our behalf.

For packages returned to Sender, please get in touch with us so that we can report the problem and arrange a solution. Normally, you will only pay again for the shipping of the order and we will cover the rest of the costs.

If you provide an address considered insufficient by the courier, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.

If you reject the shipment during the delivery, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.

If you are not able to receive your order at the address, the shipments may be available for pick up at their local post office or carrier pick up point. Shipments that go unclaimed may be returned to the sender. For these cases, please place a new order and get in touch with us so that we can report the problem and arrange for the product price to be refunded for the new order (you will still have to pay for the shipping costs). 

We are always willing to help you as our customer. Please contact us in case you have an issue with your purchase. We can figure something out together.
Send us an email at syzygystore.info@gmail.com

If needed, here you can find our withdrawal form:
To: 
Geographical address:
E-mail:
I/We hereby give notice that I/we cancel my/our contract of sale
of the following goods/for the supply of the following service.
Goods/services:
Ordered on:
Received on:
Name of consumer:
Address of consumer: